LuckyBet.co Casino - Player is facing a delayed withdrawal.

Been owed money from Luckybet now since mid February when my pending bets on the NBA were marked as winners but never paid, after constant back and forth with the owner of the site on Telegram i was eventually paid out on June 15 via a manual credit to my luckybet account. I then proceeded to initiate a withdrawal of my funds via crypto and the withdrawal has been pending ever since, and the replies from the owner on Telegram have ceased.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request?
• When was the last time the casino communicated with you regarding the delay in processing your payment?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for KYC?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

When exactly did you submit your withdrawal request? June 19

When was the last time the casino communicated with you regarding the delay in processing your payment?

No communication via email or via Telegram (only the withdrawal processing email that is standard when you make a withdrawal) since I initiated the withdrawal

Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for KYC? Yes

Have you made any successful withdrawals from this casino before? Yes

Please forward me all communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Kindly include your previous email conversations, chat transcripts, or Telegram conversations.

Email Sent

Thank you for your email. Before we proceed with the investigation, please send me a screenshot of your transaction history showing your current and previous withdrawal requests.

Thank you for your time and cooperation.