The player from Zimbabwe had a blocked account and was uncertain about the issue, recalling that she had clicked on Cloudflare when experiencing connection problems. The Complaints Team had extended the communication period but ultimately closed the complaint due to a lack of response from her. As a result, no further investigation or potential solutions could be provided at that time. The player retained the option to reopen the complaint in the future if she chose to resume communication.
Luckybet Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: $2
Luckybet Casino
Safety Index:Very highCase summary
Discussion
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2 months ago
My account has been blocked.i don't know what is the problem.what I remember is that I clicked on cloudfare when my account was showing connection problems.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Masizibawaneviso2025,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Furthermore, there may have been a Cloudflare outage yesterday. It is possible that your issues were caused by your internet provider, rather than the casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please share the link you use to access this casino?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
Dear Masizibawaneviso2025,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
