LuckyAnon Casino - Player's withdrawal request is delayed and account is limited.

I deposited $24, played at the casino, and my balance was $97. I cleared all wagers. I placed a withdrawal request. A day later, the casino canceled the withdrawal. I asked in chat why the withdrawal was canceled, and they replied, "Your account was closed due to automated activity detected." In fact, the account wasn't closed. They simply weren't allowing me to play or withdraw. Then they wrote that my account was limited. Then they resubmitted my request for review. And for several days now, I haven't heard back from them, I can't withdraw, and they haven't responded. Please help.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you currently have access to your account, but you are unable to use it properly?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina