LuckyAnon Casino - Player's withdrawal is delayed due to account issues.

The luckyanon platform won't release my payment and says I have multiple accounts, even though I've never played on that platform, so I need them to unblock my account

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Dear Luizinho22,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you have access to your account, but the casino refuses to process your withdrawal request?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina