The player from Ontario had requested a withdrawal of $800 USDC two weeks earlier from a casino that claimed to offer instant payouts, but the funds had not been processed within the promised timeframe. Despite attempts to escalate the issue with support, he continued to receive vague responses and was told to wait. We had asked for clarification about the withdrawal date and any previous successful withdrawals, but he did not respond to our messages or reminder. As a result, the complaint was closed due to lack of cooperation, and no further investigation could be carried out.
LuckyAnon Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 800 USDC
LuckyAnon Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
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3 weeks ago
The casino claims to be an instant withdrawal crypto casino, but this $800 USDC withdrawal of mine clearly breached the instant payout window. Every time I ask the support and try to escalate it, all they do is tell me to keep waiting... I have attached a screenshot of the communication.
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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2 weeks ago
Dear Thepwner100,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
