LuckyAnon Casino - Player's withdrawal is delayed.

I win by deposit bounce 1576 usd

i completed weageing 35x

whin order withdrawal 1576 usd

stil pending and when contacted support they had created any thing to be refused and refund my money

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your bonus history, showing the bonuses you activated and played with?
• Did you claim more than one bonus without finishing the wagering requirements of the previous one?
• Were there multiple active bonuses or free spin packages in your account at the same time?
• Did you leave any active bonuses in your account while continuing to play with real money?
• Did you switch to different games only after activating the bonus or after finishing real-money play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Honestly, I always rely on casino ratings when I play and use bonuses.

To be honest, when I played at this casino I was very worried, because many players had not received their winnings and the casino kept making excuses not to pay them. Unfortunately, the same thing happened to me.

It was a very bad experience with them and it cost me a lot of time, effort, and stress.

I believe it’s only a matter of time before they shut down their website, because their goal seems to be to scam people for a while and then disappear when no one wants to join them anymore.

From now on, I will only play at casinos with ratings above 9.

Hello, would you mind telling us where you are seeing these comments and reports from players?

"because many players had not received their winnings and the casino kept making excuses not to pay them"

We have responded and resolved any issues brought to our attention by players so if we are missing some location where they are reporting issues it would be very helpful to us to let us know where specifically this is.

Dear Fahadsv,

Thank you for your reply. I understand that this situation has been frustrating for you. However, to help resolve your withdrawal issue, I need specific information from you. Could you please provide the following:

• A screenshot of your bonus history showing the bonuses you activated and played with.
• Confirmation whether you had more than one bonus active at the same time, or left any active bonuses while playing with real money.
• Confirmation that you completed all wagering requirements for the bonus(es) before requesting the withdrawal.

Please note that general statements or reports about the casino’s reputation cannot be used to resolve this case. The resolution depends on verifiable evidence regarding your bonus usage and account activity.

Dear LuckyAnon Casino team,

Thank you for your message. At this stage, we are focusing on collecting the player’s account and bonus information so that the complaint can be reviewed properly. Once the player provides the requested evidence, we will be able to assess the case and follow up with you for any additional clarification. Thank you for your understanding.

Hi

I will send all photos I captured from them platform

For your information,

they have also closed my account,

and I am no longer able to access it again.

They were surprised by my profit and by the fact that I met the wagering requirements, and I don’t think they are a respectable site.

I was worried this might happen because of the many negative comments from other players about them, and believe me, I never did anything illegal. They are just looking for any excuse not to pay out my winnings.

I am really frustrated because winning doesn’t happen often—it only comes occasionally. They have wasted my effort and my opportunity.

Hi, Unsure if this is the correct location to provide details on this matter, but here is our analysis.

The user claimed stage 1 of the 420% welcome bonus on Mar 6, 2026, 12:18 AM, after making their first deposit. During bonus play on multiple occasions the user purchased in-game bonus buys which is a violation to our bonus terms and can be viewed in the gameplay restrictions section of the terms here

GAMEPLAY RESTRICTIONS During active bonus play from any deposit tier, the maximum permitted bet per spin or hand is $6. Bonus buy features on slot games are strictly prohibited while bonus funds are active. Any in-game progression or accumulated features (including progressive multipliers, collected symbols, and bonus meters) built during active bonus play are void upon bonus cancellation or completion. Using bonus funds to power up game features and then switching to real money play is strictly prohibited and will result in forfeiture of winnings. Players may not participate in any platform challenges or tournaments during bonus play.

Here is a gameplay snapshot from our game provider showcasing one instance of this where the player had a base bet of $0.60 and used an in-game bonus buy multiplier to bet $1.80 which is against our terms.

Here is an example we replicated of what the exact bonus buy looks like from the player perspective. They must explicitly select the bonus buy icon in the bottom left corner of the page and pay to activate it. In the case of the player he had a $0.60 base bet and chose the $1.80 bonus buy.

Fake casino

no one will play with u

Hello Fahadsv,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Player,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly.

Thank you for your understanding.

Dear LuckyAnon Casino team, thank you for your response.

In order for us to properly asses the issue, could you please forward the player's game history in excel format? You can send the game history and any additional evidence to my email at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

Hello, the evidence has been sent to your email.

Dear Fahadsv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent email to u b4 5 days

check yr email

Dear LuckyAnon Casino team, thank you for your response.

Could you kindly confirm whether the player utilized the ante bet feature in a manner that exceeded the maximum allowed bet or gained an unfair advantage from this action?

From our standpoint, if the ante feature was engaged but the total bet per round stayed within the allowed limits and no distinct advantage was achieved, it is important to assess whether the breach had a material impact on the gameplay outcome.

In order for us to proceed with this complaint, could you please provide a detailed game history that outlines the specific bet amounts per spin, highlighting where the alleged breach occurred?

Thank you in advance for your cooperation.