LuckyAnon Casino - Player's withdrawal is delayed.

I win by deposit bounce 1576 usd

i completed weageing 35x

whin order withdrawal 1576 usd

stil pending and when contacted support they had created any thing to be refused and refund my money

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your bonus history, showing the bonuses you activated and played with?
• Did you claim more than one bonus without finishing the wagering requirements of the previous one?
• Were there multiple active bonuses or free spin packages in your account at the same time?
• Did you leave any active bonuses in your account while continuing to play with real money?
• Did you switch to different games only after activating the bonus or after finishing real-money play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Honestly, I always rely on casino ratings when I play and use bonuses.

To be honest, when I played at this casino I was very worried, because many players had not received their winnings and the casino kept making excuses not to pay them. Unfortunately, the same thing happened to me.

It was a very bad experience with them and it cost me a lot of time, effort, and stress.

I believe it’s only a matter of time before they shut down their website, because their goal seems to be to scam people for a while and then disappear when no one wants to join them anymore.

From now on, I will only play at casinos with ratings above 9.

Hello, would you mind telling us where you are seeing these comments and reports from players?

"because many players had not received their winnings and the casino kept making excuses not to pay them"

We have responded and resolved any issues brought to our attention by players so if we are missing some location where they are reporting issues it would be very helpful to us to let us know where specifically this is.

Dear Fahadsv,

Thank you for your reply. I understand that this situation has been frustrating for you. However, to help resolve your withdrawal issue, I need specific information from you. Could you please provide the following:

• A screenshot of your bonus history showing the bonuses you activated and played with.
• Confirmation whether you had more than one bonus active at the same time, or left any active bonuses while playing with real money.
• Confirmation that you completed all wagering requirements for the bonus(es) before requesting the withdrawal.

Please note that general statements or reports about the casino’s reputation cannot be used to resolve this case. The resolution depends on verifiable evidence regarding your bonus usage and account activity.

Dear LuckyAnon Casino team,

Thank you for your message. At this stage, we are focusing on collecting the player’s account and bonus information so that the complaint can be reviewed properly. Once the player provides the requested evidence, we will be able to assess the case and follow up with you for any additional clarification. Thank you for your understanding.

Hello Fahadsv,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru