LuckyAnon Casino - Player’s account has been closed.

The Luckyanon platform blocked my account after claiming I had three accounts. In fact, the Luckyanon platform received four consecutive deposits from me; when I won, they did this. Note that they have members acting in bad faith, and the Brazilian federal government is already investigating the platform and its accomplices. It’s outrageous—just look at the user complaints, which are literally the same as everyone else’s. The Luckyanon platform claims that the player has multiple accounts, is it just too much of a coincidence, or do we all have 3 accounts? And here’s the thing: I checked the private messages exchanged with the players, and they sent me the same email that the platform sent to me—it starts with b........ That’s the email they claim we have—so we all have the same email without even knowing each other. That’s it. So if I were you, I’d pay the players and avoid a more in-depth investigation, because the amount of evidence I have here—and from those cooperating with you—is extensive. So pay us, because this will only make your situation worse. We have influence at the Comoros Embassy, and we’re going to file a request for an investigation into you, okay? I’m waiting for a response, and I’m warning you now that I’m going all the way.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you ever created or used more than one account at LuckyAnon Casino? If so, please specify how many accounts you created, when you created them, and why.
• Do you recognize any of the other accounts or the partially hidden email address that the casino allegedly linked to your account? Please forward the casino’s complete email explaining the connection in its original .eml or .msg format to veronika.f@casino.guru, referencing complaint 231153.
• Has anyone else in your household used the same device, internet connection, payment method, or personal information to register or play at this casino?
• Did you claim or play with any bonuses on your account? If so, please specify which bonus you used.
• Could you please explain the relevance of the attached screenshot showing that the casino is restricted in Brazil? Did you use a VPN when registering or playing, and were you located in Brazil throughout your activity at the casino?
• Please provide screenshots showing your remaining balance of 12,000 BRL, your deposit history, and the notification informing you that your account had been blocked and your winnings confiscated.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika