LuckyAnon Casino - Player is banned after winning funds.

Bonjour ,

j’ai joué sur ce casino . J’ai gagné 49000$ . Et ensuite il mon banni . Je n’ai eu aucun retour de leur part rien . Pouvez vous les contacter .

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Dear FiLouYe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Good morning,

I only have a day on slots.

The casino didn't ask me for kyc

I had used the welcome bonus that I had successfully completed.

Hello,

The player in question claimed he was from Norway during a VIP transfer request with our Client Team, however, upon further investigation it became clear he was based in France which is a restricted geo by the Anjouan Gaming Authority from which we are licensed by. Upon learning his true location our Risk and Compliance team proceeded with closing his account as required by law.

In the below images you can clearly see that the player admitted to being in France, as well as connecting from a residential (non-VPN) IP address in `Paris.

In addition, Gameplay is fully restricted when connecting from France as shown in the last image below.

Alors pourquoi vous m’avez laissé jouer au début ? Mais deux premiers retraits vous avez mit plus de 4h à les payer car soit disant vous faisiez des vérification pousser . Bizzarement la pas de soucis que je sois français cela ne vous déranger pas . Par contre quand je demande une énorme somme la c’est différend vous me bannissez direct ahah .dailleurs vous dites que la France est inertdit mais c’est bizzare hier sur votre site c’était pas écrit ? Et bizzarement vous avez rajouter la France en pays banni juste après la plainte c’est dingue quand même ? J’ai bien sûr des preuves vidéos de ça avec la date si il faut car je savais très bien que vous allez modifier vos règles pour rajouter la France après ma plainte dans vos conditions 🙂 et aussi je tient à préciser Guru que le casino est totalement accessible en France . Je n’avais eu aucun message m’interdisant de jouer depuis mon territoire .

I also forgot to specify that when I arrived on the site from a French ip I was able to register without worries and in addition the site may be in French. So what's the point of putting the French language in the languages available on your site if you banned French? I have never seen such a misleading and dishonest casino

The following is the formal position of our Risk & Compliance department on this dispute. It constitutes our final decision on the matter.

1. France is a restricted jurisdiction under our license.

Our operating license prohibits us from offering services in France. This is publicly verifiable on any reputable casino review or licensing-authority website. The availability of the French language on our platform does not constitute an offer of service to France. French is an official language in numerous other jurisdictions where we are licensed to operate. Gameplay from a French IP is hard-blocked at the platform level, even with full access to the website, a player connecting from France cannot place a wager without circumventing our geographic controls.

2. The breach is circumvention of a restricted geography.

Our records show access to the platform via a VPN endpoint in Norway, used to obscure a true location in France. The breach is not the use of a VPN per se, it is the deliberate circumvention of the geographic restrictions set out in our Terms & Conditions, which every player accepts at registration.

3. The withdrawal triggered additional compliance obligations.

Larger withdrawals are subject to additional compliance review. This is a regulated obligation, not a discretionary step. The fact that smaller earlier withdrawals were processed does not exempt a subsequent larger amount from further review. We do not disclose the specific signals, thresholds, or methods that form part of our compliance program; doing so would compromise the integrity of those controls for every other player on the platform.

4. Outcome required by our license.

Where a player is found to have accessed the platform from a restricted jurisdiction by circumventing our controls, our license requires us to close the account and refund verified deposits. Winnings accrued from play that should never have taken place are forfeit. This is not a discretionary commercial decision; it is the regulated outcome, and consistent application is a condition of holding the license.

The account has been closed and verified deposits refunded to the original payment method. This is our final decision on the matter.

I was able to access your site and create an account from France without using a vpn. I have no restrictions no message forbidding me to play at your place. If all casinos do as you do, he would lose 95% of their customers. However you, you are new so no worries for people from restricted countries you accept them with pleasure so they are losers until a player places a big withdrawal there you banish him because you surely do not have the necessary funds to pay for it.

Thank you both for your replies and for providing the previous details.

Please note that if you accessed the casino from a restricted country by using a VPN, this would be considered a violation of the casino’s terms and conditions.

• FiLouYe, could you therefore clarify whether you used a VPN to log in or access the site from a different (unrestricted) country or how were you able to access the Casino?
• Additionally, could you please provide any supporting evidence or communication you had with the casino? This may include screenshots, emails, or chat records. You can send the documents to petra.h@casino.guru or upload them directly in this thread.

Thank you again for your cooperation.

Good morning,

I had a vpn to activate because I still have one to activate. It's basic to play on pragmatic or hacksaw on stake. So I'm used to always letting them activate. And except when I registered I saw that French players were not banned so I didn't ask myself any more questions I registered. Knowing that I watched after with or without vpn from France I can access, register and play on this site without problem without having an access block on their part. And for the condition of the vpn prohibited in their rules all casinos put it I think you know it. I find it just unfair to ban me for this condition when when I had lost money that I had re-deposted it doesn't bother them that I had a vpn but obviously when I win a large sum he doesn't mind banning me with this condition. I find it degeulasse. I had information that the casino did not have the necessary funds to pay for my withdrawal according to a source but in short. I also did an audit with pragmatic and their game license.

Dear FiLouYe

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you FiLouYe for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask LuckyAnon Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help resolve this issue.

Thank you!

Here is one of the messages that the casino had sent me to make me want to play. Another thing they didn't respect.

Thank you for the update LuckyAnon Casino representative. Would it be possible to provide me with evidence of how the player went around this restriction in the first place? Additionally, would the player not be allowed to play in the casino if they registered in France in the first place? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!