Lucky Star Casino - Player’s funds are delayed at the casino.

Hello, I made a transfer from Mercado Pago to Lucky Star Casino on April 29th for 250,000 pesos, but it hasn't been credited to my account. I contacted them the same day and they told me I had to wait 3 to 7 days. I waited, but it wasn't credited. I contacted them again, and they told me it was resolved and that the money would be credited within 1 to 48 hours. That deadline has also passed, and I'm still waiting for the money to be credited. I sent all the required receipts and my bank statement so they could verify that the transfer was made correctly, but I still haven't received a solution.

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Dear ReclamoLS2026,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear ReclamoLS2026,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru