Lucky Star Casino - Player's deposit issue is delayed.

I deposited 140,000 pesos, they didn't deposit it back, it usually happens at this casino. When I complained two days ago, they asked me to send proof of deposit and a video of me logging in through the app. I've been doing that and showing them the video, they ask me for a million things, they open a ticket, and then they ask me for the same thing back.

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Dear franco0305,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika