The player from Buenos Aires faced issues with a recent deposit of 140,000 pesos, which had not been credited. Despite providing proof of the deposit and a video of logging in, he repeatedly received requests for the same information and was frustrated with the process. We explained that, since the deposit had not been credited, the matter was best handled through his payment provider, as the casino’s ability to intervene was limited. After he did not respond to our follow-up messages and reminder, the complaint was closed due to lack of communication.
Lucky Star Casino - Player's deposit issue is delayed.
Closed
Our verdict
Player stopped responding
Amount: $140,000 ARS
Lucky Star Casino
Safety Index 5.7 Below averageCase summary
Discussion
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1 month ago
Translation
I deposited 140,000 pesos, they didn't deposit it back, it usually happens at this casino. When I complained two days ago, they asked me to send proof of deposit and a video of me logging in through the app. I've been doing that and showing them the video, they ask me for a million things, they open a ticket, and then they ask me for the same thing back.
Automatic translation:
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1 month ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear franco0305,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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1 week ago
Dear franco0305,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
