HomeComplaintsLucky Star Casino - Player's deposit is delayed.

Lucky Star Casino - Player's deposit is delayed.

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6d 11h 51m 26s

Lucky Star Casino
Safety Index 5.7 Below average

Case summary

The player from India made a ₹5,500.26 UPI payment to Lucky Star Casino on August 20, 2026, but the amount has not been credited to his casino account. After 10 days, he has only received generic responses regarding the issue.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 27 Aug 2026
Public
Public
2 days ago

I made a ₹5,500.26 UPI payment to Lucky Star Casino on 20 August 2026 at 08:36 PM. The payment was successfully completed, but the amount has not been credited to my casino account.and alaready 10 days left only for generic response

UPI Ref No.: 312889188208


Public
Public
12 hours ago

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Public
Public
12 hours ago

Dear KishanPatel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.

Waiting for approval
Waiting for approval
12 hours ago
Waiting for approval

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