Lucky Star Casino - Player's deposit is delayed.

I made a ₹5,500.26 UPI payment to Lucky Star Casino on 20 August 2026 at 08:36 PM. The payment was successfully completed, but the amount has not been credited to my casino account.and alaready 10 days left only for generic response

UPI Ref No.: 312889188208

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Dear KishanPatel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.

Thank you for keeping the complaint open. However, it has already been 11 days since I made the deposit, and the issue is still unresolved. I have already provided the payment proof and all the requested transaction details to Lucky Star Casino multiple times. The casino has also created ticket PSLUCKSTAR-140769and is currently investigating the deposit.

I kindly request that you keep the complaint open and help ensure that the casino properly investigates and resolves this issue as soon as possible. I will provide any further updates I receive.

Dear KishanPatel,

Thank you for the update.

Please keep me updated regarding any further developments in your case and let me know if the deposit is credited to your casino account or returned to your payment method.

I look forward to hearing from you.

Karla M.