The player from India made a ₹5,500.26 UPI payment to Lucky Star Casino on August 20, 2026, but the amount has not been credited to his casino account. After 10 days, he has only received generic responses regarding the issue.
I made a ₹5,500.26 UPI payment to Lucky Star Casino on 20 August 2026 at 08:36 PM. The payment was successfully completed, but the amount has not been credited to my casino account.and alaready 10 days left only for generic response
UPI Ref No.: 312889188208
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Dear KishanPatel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.
I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.
Karla M.
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