Lucky Star Casino - Player's account has been closed without reason.

My account id:- 372916120

I have been facing trouble since the 21st; I placed large bets on 'Lucky Star' in the early hours (around 3–4 AM) of that day. Subsequently, they emailed me stating that my withdrawal was suspended due to "suspicious activity." I completed the verification process, but on September 22, they blocked my account without explanation, denied me login access, and withheld all payments—including the funds that were already in my account. In short, a substantial amount of my money—running into lakhs—is stuck with them. It is now October 3rd, and they are merely stalling, employing delaying tactics, and causing me psychological harassment by repeatedly sending the same emails without offering any concrete resolution to my problem. I have come to you with high hopes; please help resolve this issue.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear sir/ma'am

You mentioned my INR is 18,000 it's not true my amount disputed is around approximately 1,70,000 under process of withdrawal pending and 12-13 thousand rupees is in my account id for playing games.

Dear Sir/Madam, I would like to inform you that they have withheld my withdrawals since September 21–22, 2026; the amount is approximately ₹1,70,000. Additionally, there is a balance of ₹12,000–13,000 in my game account that I had set aside for playing. They verified my account immediately on September 21—right after I won the amount using my own real money and effort, without any active bonuses. Since then, there has been only email correspondence; they requested verification on September 24, which I completed immediately. It is now October 8, yet they continue to stall and give evasive answers—claiming the request has moved from one department to another—while simply sending the same copy-pasted replies without providing a clear answer or a timeline. I have been playing this game for the past three months; my initial verification was completed long ago, and I have deposited and withdrawn lakhs of rupees. However, this issue began on September 21 and remains unresolved, with the matter dragging on for over 16–17 days. You can check the emails I sent; at one point, they even stated that my account was operating normally and that withdrawals were possible. However, nothing of the sort happened—the user status still shows as blocked to this day.I am attaching screenshots of all our correspondence to this message. I earnestly request you to resolve this issue as soon as possible. Yours sincerely, a Casino customer.

"Update for Casino Guru Team: Following the official email from Lucky Star Casino support today on October 9th, I successfully completed the identity verification process using their new Kycaid forms link via my Aadhaar Card and registered mobile OTP. As shown in the attached official screenshot from kycaid.com, my Profile Check, Document Check, and Face Check are now officially APPROVED and COMPLETED. The casino has zero technical or security reasons left to withhold my funds. I request the mediator to immediately force the casino to lift the temporary suspension and release my winnings of ₹2.20 Lakhs."

Hello,

Thank you for your detailed responses and for providing the additional documents.

I understand how frustrating it must be to have your account blocked and your funds withheld, especially after completing the requested verification procedures.

Unfortunately, as you have confirmed that your winnings originated exclusively from sports betting, we are unable to proceed with your complaint. Casino Guru specializes in online casino-related disputes, and we do not have the expertise to investigate sports betting matters.

I recommend contacting a complaint resolution service specializing in sports betting disputes or the casino's relevant licensing authority for further assistance.

I'm sorry we cannot be of more help in this case, and I hope your issue will be resolved soon.

Best regards,

Attila