Lucky Star Casino - Player faces delayed withdrawal of BRL 17,000.

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Dear Gueroba7395,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue with your withdrawal and understand your frustration regarding the delay.

To better understand the situation, I would like to ask you a few questions.

• Have you made any successful withdrawals from this casino before?
• Could you please confirm whether your casino account has been fully verified?
• Since the casino suggested withdrawing a smaller amount, have you tried following this recommendation? If not, is there a particular reason why you prefer not to split the withdrawal into smaller payments?

If possible, please also upload a screenshot of your withdrawal history showing the disputed BRL 17,000 withdrawal and its current status.

Please bear in mind that withdrawals can sometimes take several days to process. If your withdrawal was requested recently, I recommend allowing at least 14 days for processing while cooperating with the casino.

Thank you very much in advance for your cooperation and reply.

Best regards,

Samuel

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gueroba7395,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel