Lucky Star Casino - Player believes that their withdrawal has been delayed.

On the 11th, I applied for 2,800,000 won. 48 hours have passed. I keep writing to support, but I have a feeling it's a bot. They keep asking me to split the amount into small amounts. In the end, I rejected the application and applied for 900,000 won, and they still don't pay. They keep saying the same thing.

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Dear alex4565567434,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center