Lucky Riches Casino - Player's winnings are delayed due to bonus abuse allegation.

Hallo ich habe für den Willkomensbonus 400€ eingezahlt und diesen erfolgreich umgesetzt . Ich konnte eine summe von 6587€ erreichen MIr wird vorgevorwerfen das ich den Bonus missbrauct habe.

Dies war meine 2. EInzahlung mit einem bonus. ich habe bei dem 2. willkomensbonus auf 3 € den gewinn geholt und mit 2€ den bonus umgesetzt. jetzt brauce ich ihre hilfe um das problem zu klären.

danke mit freundlichen grüßen

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Dear Shqipon,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.