Lucky Ones Casino - Player demands return of funds taken without gameplay.

I had my funds taken from me without me spinning on any game while it was still on the pre game loading screen.

I contacted chat immediately after noticing only for them to just say they escalated the matter and i needed to be patient.

I have reached out every single day multiple times a day for the past three days.

nothing but avoidant responses from chat. No update whatsoever. No one will give me a ticket # claiming they don't have those.

its sick how these people act courteous but don't do a damn thing to help! Give me my stolen money back

Dear Mizbamps,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Ones Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have access to your deposit or transaction history in your player profile?
• Could you please share a screenshot of the most recent transactions?
• Do you have access to your gaming history? Could you please share a screenshot of the most recent bets taking place?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mizbamps,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.