The player from Austria faced issues with withdrawals that had not been processed or received, despite having a fully verified account. We attempted to gather more information from the player regarding the withdrawal details and gaming activity to understand the situation better. However, due to the player's lack of response to our inquiries and reminders, the complaint was closed at that time. The player was informed that they could reopen the complaint in the future if they wished to continue communication.
Lucky Meister Casino - Player's withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €14,008
Lucky Meister Casino
Safety Index 2.2 Very lowCase summary
Discussion
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2 months ago
Translation
Withdrawals requested but have not been received or processed to date, even though the account is fully verified.
Automatic translation:
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2 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 months ago
Dear Andreaswinkler1996,
Thank you very much for submitting your complaint. I’m sorry to hear that you haven't received your withdrawals despite the account being fully verified. Please allow me to ask you a few questions so I can understand the situation.
- Have you accumulated your winnings with or without an active bonus?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- When did you request your withdrawals?
- Could you clarify the total amount of your pending withdrawals?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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2 months ago
Dear Andreaswinkler1996,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
