The player from Austria is facing issues with withdrawals that have not been processed or received, despite having a fully verified account.
Lucky Meister Casino - Player's withdrawals are delayed.
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Lucky Meister Casino
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yesterday
Translation
Withdrawals requested but have not been received or processed to date, even though the account is fully verified.
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15 hours ago
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15 hours ago
Dear Andreaswinkler1996,
Thank you very much for submitting your complaint. I’m sorry to hear that you haven't received your withdrawals despite the account being fully verified. Please allow me to ask you a few questions so I can understand the situation.
- Have you accumulated your winnings with or without an active bonus?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- When did you request your withdrawals?
- Could you clarify the total amount of your pending withdrawals?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
