The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had explained that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volumes and had advised patience. After the recommended time frame had passed, the player confirmed that the issue was resolved. The complaint was marked as resolved following the player's confirmation.
Lucky Hunter Casino - Withdrawal of player's winnings has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,950
Lucky Hunter Casino
Safety Index 8.6 HighCase summary
Discussion
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3 weeks ago
Translation
Dear Support Team,
I hereby submit a complaint regarding my payments.
On May 11, 2026, I won €1,600. According to the system, the payout has already been confirmed and processed, but the money has not yet arrived in my account.
Additionally, on May 13, 2026, I won €701.25 with a €25 VIP bonus. This win was subsequently cancelled, and only €350 was paid out.
I've been using Lucky Hunter for a while now and I'm used to withdrawals arriving the next day at the latest. I've also received larger sums without any problems in the past. Despite contacting support multiple times, I'm currently just being told to wait.
Since the payout from May 11th has still not been received and the second win has been partially cancelled, I am now seriously worried as to whether a full payout will even take place.
I therefore request a prompt review of my case and a clear explanation of the current status of the payments.
Best regards
Büny
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear honeymln,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
TranslationI inquired again yesterday and sent bank statements.
Same answer as last Friday: supposedly it's coming on Friday, let's see what happens tomorrow. Purely a delaying tactic in my opinion. Unfortunately, they don't take us seriously.
Multiple payment receipts requested, unfortunately not received.
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2 weeks ago
TranslationFriday at 4:00 PM and still no payment received.
The manager received bank statements via email and is no longer responding to any emails.
No transaction number has been provided at all; it is only being delayed.
It turns out that the casino apparently has no interest in paying out on time or in general.
I have contacted LuckyHunterCasino several times in a cooperative manner, but they don't seem to show any real interest in the players... Promises and agreements are not kept.
I demand immediate payment; the casino has all the necessary information, I've been fully verified for years, and previous payouts, even higher ones, never had any problems!
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1 week ago
TranslationThe payout was returned to the player's account.
I've made another payment now, let's see how long it takes this time.
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1 week ago
Dear honeymln,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 week ago
TranslationHello Karla,
I hope you are well.
The payment has been marked as completed again since this morning, but no payment has been received.
Luckyhunter says I should wait again… very, very disappointing.
I always received it immediately, regardless of the day, whether Saturday or Sunday. Now nothing works at all.
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1 week ago
TranslationHonestly, I'm completely exhausted by the fact that I'm constantly not taken seriously. I know there are certain checks and things don't always run smoothly, but what's being done to me is no longer acceptable.
I am constantly cooperative and friendly, and I wait and wait... but nothing happens!
I kept sending bank statements as proof that nothing had arrived.
LuckyHunter should take care of the payout as soon as possible!
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1 week ago
TranslationCan someone help me? I'm not receiving my winnings.
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1 week ago
TranslationThe payment was returned to the player's account because there was apparently another system error. €2150 has now been released for withdrawal. The casino claims I didn't submit a bank statement, which isn't true; that's why the money was returned during the first withdrawal attempt as well. The second withdrawal attempt failed again today, but it was credited back to the player's account. I've now withdrawn it; let's see if it works properly this time. LuckyHunter Casino is appearing cooperative but isn't providing helpful solutions and is making me wait. I'm now trying to withdraw again; hopefully, it works this time.
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1 week ago
TranslationThis was the response after I resent the bank statement, confirming that no money had arrived:
Thank you for the correct document.
My statement that the payment was handed over to the payment service provider is correct. From our side, the payment was processed and forwarded correctly.
However, since the payment service provider is an external third-party provider, we have no direct influence on the further processing on their side.
I will now forward the bank statement you submitted to our finance department so that the case can also be checked with the payment service provider.
As soon as I receive an update, I will inform you immediately.
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The money was then credited back to the player's account at 23:27.
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1 week ago
TranslationConclusion: The money was credited immediately after I withdrew this time; suddenly it works after all… hmm, very strange. I've lost all trust in LuckyHunter; be careful with them. I sent a total of 30 emails to get the money…
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1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear honeymln,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
