Lucky Hunter Casino - Player's withdrawal is delayed and partially rejected.

I received $680 weekly cash back which comes with a 10x withdrawal limit. I won $4000 and submitted a withdrawal. I then played some free spins and lost without meeting the wager requirements. The following day, my withdrawal was still pending so I recalled it and won an additional $2000 so I submitted a withdrawal for $6000. The casino is not paying the $6000 but instead paid $1500 because they said it was won using the free spins, but my bonus history clearly says I lost the free spins before wager was even met. I only wagered $10 of the required $288.40 meaning that would be impossible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Baking,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal from the casino.

To better understand your situation and assist you more effectively, could you please provide clarification on the following questions?

• What specific communication did you receive from the casino regarding the reason for the withdrawal issue?
• Can you provide any other evidence/ screenshots or details of your game history to support your claim?
• What was the exact date and time when you submitted both withdrawal requests?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Baking,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra