The player from Germany was unable to log into his casino account and had lost access to chat support. He attempted to reset his password as instructed, but it did not work, and further assistance was not provided due to alleged technical problems. Emails to the casino remained unanswered. The issue was marked as resolved by the player, and the complaint was closed by the Complaints Team after the player's confirmation. The team offered continued support for any future problems.
Lucky Hunter Casino - Player is unable to access his account.
Resolved
Our verdict
Case closed
Amount: €103
Lucky Hunter Casino
Safety Index 8.6 HighCase summary
Discussion
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5 hours ago
Translation
Hello, since yesterday I suddenly can no longer log in to this casino. At first I could still contact the chat, but now I no longer have access to ask anyone in the chat.
First, the chat support told me to reset my password, but that didn't work. Then they said they were having technical problems and that I should try again later. Even after several hours, it still hasn't worked. They're not responding to emails.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you tried accessing your casino account using a different browser or device? Have you also tried clearing your browser's cookies and cache, deleting your browsing history, or restarting your device to see if the issue persists?
- Have you experienced any similar technical issues at this casino in the past?
- Is your account fully verified?
- When was the last time the casino communicated with you regarding the technical issues affecting your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 hour ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear AK1982888,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
