The player from Germany was unable to withdraw his winnings despite having successfully completed the verification process multiple times, as each withdrawal attempt was marked as having invalid verification. The Complaints Team had attempted to assist by requesting additional information from him to investigate the issue further. However, the case was rejected due to a lack of response from the player, which prevented any further investigation or resolution. The player was informed that he could reopen the complaint in the future if he chose to resume communication.
Lucky Hunter Casino - Player is facing delayed withdrawal due to verification issues.
Closed
Our verdict
Player stopped responding
Amount: €650
Lucky Hunter Casino
Safety Index:HighCase summary
Discussion
Public
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11 months ago
Translation
Hello,
This casino is not allowing me to withdraw my money even though my verification has repeatedly been successful.
Every time I try to withdraw the money, my verification is deemed invalid.
Automatic translation:
Public
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10 months ago
Dear mo_im_klo,
Thank you very much for submitting your complaint.
I’m sorry to hear about the difficulties you’re facing with withdrawing your funds and the repeated issues with your verification. We understand how concerning this situation must be for you.
To help us address your complaint and work towards a resolution, could you please provide additional details regarding the following:
- Have you received specific reasons from the casino for why your verification is being deemed invalid, despite previous approvals?
- What documents have you submitted for verification? Were there any requests from the casino for additional or updated documents?
- Can you confirm if the casino has provided any time frame or additional steps to resolve the verification issues?
- Do you have records of communication with the casino’s support team (e.g., emails, chats)?
If possible, please forward any relevant communication or screenshots to [email protected].
Your cooperation is essential for us to thoroughly investigate this matter and advocate for a fair resolution. Clear and detailed information will allow us to present a strong and accurate case to the casino.
I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.
Thank you in advance for your reply and cooperation.
Best regards,
Petronela
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10 months ago
Dear mo_im_klo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
