Lucky Circus Casino - Player’s withdrawal has been delayed and canceled.

I deposited a total of 1500 NOK and eventually won 10,000. After that, I had my account fully verified. When I tried to withdraw my winnings using the same method I deposited with (Revolut), both via bank transfer and card, every single withdrawal was cancelled. I contacted support through the chat, and all they kept telling me was that my IBAN was incorrect — even though it wasn’t. It’s even auto-saved on my computer. They repeated the same message over and over. After more than 10 attempts explaining that my IBAN was correct, they suddenly claimed that Revolut was blocking the transaction and that I needed to contact Revolut.

So I contacted Revolut, and they confirmed they haven’t received anything from the casino at all.

After checking online, I can see that many other people have experienced the exact same issue with this casino. This is by far the worst casino behaviour I have ever seen, and it is clearly a scam. I’ve played on many different casinos before, and I’ve never experienced anything like this. They refuse to pay out my winnings, and the way they keep lying repeatedly in the chat is unbelievable.

Even getting my account verified was a nightmare — they kept requesting document after document, far more than any other casino I’ve used. And when you talk to them in the chat, they often close the chat for no reason. They claim you’re talking to real agents, but based on their repetitive responses, I strongly suspect they’re bots.

This casino is extremely shady, and withdrawing your winnings seems practically impossible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you kindly specify all the payment methods you have used so far for depositing money into this casino?
• What payment methods are currently available in your casino profile for withdrawals?
• Have you already tried selecting a different payment method to process your withdrawal request?
• Has the casino suggested any alternative ways to withdraw your winnings, for example through a manual withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear leo9000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru

We’ve reopened this complaint at the request of leo9000. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear leo9000,

Please forward me all the communication between you and the casino customer support regarding the issues with your payment provider at veronika.f@casino.guru, or post screenshots here. If there have been any updates to your case in the meantime, kindly inform me as well. Thank you for your patience and cooperation.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru