The player from Germany had made a deposit at LuckyCircus Casino on October 31, 2025, which had not been credited despite being confirmed within 10 minutes. He had followed up with the casino's chat multiple times, and 5 business days had passed without resolution. He provided transaction proof, however, it suggests that the transaction was missing the correct tag. The issue remained unresolved due to the player's lack of response to inquiries from the Complaints Team, resulting in the closure of the complaint.
Lucky Circus Casino - Player’s deposit was sent without a correct transaction tag.
Closed
Our verdict
Player stopped responding
Amount: 46 XRP
Lucky Circus Casino
Safety Index 6.8 Above averageCase summary
Discussion
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9 months ago
Translation
Hello,
I made a deposit at LuckyCircus Casino on October 31, 2025. My money was confirmed within 10 minutes and is traceable via the transaction hash. I transferred the funds to the correct address and checked everything multiple times. In the chat, I was repeatedly told that it had been forwarded to the payment team and that it would take up to 5 business days for verification. Those 5 business days have now passed. I have attached several screenshots as proof that the money was sent to the correct address and that the transaction has long since been completed. I hope you can help me. Thank you. I would have liked to play on the site, but when even the deposit isn't credited, you really feel cheated.
Attached are the screenshots:
Address for making the deposit on the Luckycircus homepage
My deposit confirmation on Bitpanda
as well as the evidence from the xrp Explorer
Everywhere you can see exactly where my funds have arrived and which address I used.
EA09D2318AAADD1BD1D4C1F087FD582D91527E816D74E4A0FDEC3BBE300FBEEE
45.682294 XRP
This is the transaction hash; you can use it to verify the transaction yourself.
Best regards
Daniel
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9 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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9 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful deposits into this casino before?
Could you please send me a screenshot of your transaction history, showing the deposits you made into this casino?
Could you kindly forward me the communication between you and the casino customer support regarding the delayed transaction at veronika.f@casino.guru?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
TranslationHello everyone, after contacting customer support, it turns out an incorrect destination tag was used for the deposit. They told me that processing the funds (XRP) can take up to 60 days and incurs a €20 fee. Is this normal?
I have already made deposits at this casino. I sent you my transaction history via email. Unfortunately, I don't have any chat logs with Lucky Circus because I assumed this would be a minor issue and I wouldn't have to wait indefinitely for my deposit, which has now been announced as taking 60 days and incurring a €20 fee.
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8 months ago
TranslationStill no money has arrived in the casino account.
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8 months ago
Dear danieltraw
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Veronika
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8 months ago
Hello danieltraw,
I've reviewed your case and understand the situation. Do I understand correctly that you used an incorrect tag for the transaction?
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8 months ago
TranslationHello Peter,
That's what they claim, at least. However, I believe I sent the money to the correct address. I also sent the casino all the relevant pictures and proved it. I waited 19 days for my deposit.
It would be nice if I could get some help.
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8 months ago
Hello danieltraw,
Sending the money to the right address is one thing but sending it without a correct tag or with an incorrect one could cause problems with pairing the transaction and identifying the receiver. The casinos usually get charged for this by the payment provider and that is why the casino is charging you. Have you used the correct transaction tag?
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8 months ago
Dear danieltraw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Peter
Casino.Guru
