The player from Germany successfully verified his identity after winning with a second deposit bonus at 'Lucky Circus' casino. However, upon requesting a withdrawal, he finds his account deactivated without explanation and is unable to log in.
Lucky Circus Casino - Player's account has been closed.
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Waiting for player to reply
6d 22h 25m 36s
Lucky Circus Casino
Safety Index:Very highCase summary
Discussion
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Public
18 hours ago
Translation
Ladies and Gentlemen
I am asking for your help.
On March 23, 2026, I played a second deposit bonus (100% up to 500 euros) at the "Lucky Circus" casino.
I won with the bonus money and then immediately put it into practice.
After that, I successfully verified my identity.
Today, March 25, 2026, I wanted to have my winnings paid out. I have submitted the request.
A few hours later, I suddenly can no longer log in. (with the message: "Your account has been deactivated.")
I contacted them via live chat, where they told me I had been blocked and that, according to the terms and conditions, they could not provide me with any further information.
Please help me, thank you very much.
Kavaloa
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Circus Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino?
- When did you accept the bonus, and when did you verify your identity?
- What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
