Lucky Circus Casino - Player is facing delayed withdrawals.

hi i am having trouble withdrawing funds each time i make a withdrawal request a couple hrs later it is rejected i have sent all my relivant documents to be verifiyed and my account is verifyed but they keep coming back with different reasons for it not being accepted that dont make sense and cant be resolved there was the first time after verifying my account a withdrawal was excepted but since then none of them have been

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lucky Circus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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• hi yes I was previously able to make one smaller withdrawal not long after i set up and got verified with lucky circus casinos but since then they have all been rejected
• I have chose credit card withdrawal to the same card I used to deposit with as that was what i was told to do by there customer support line but I have also tried to use bank transfer to see if that would work but it has not worked either
• I have accumulated my winnings without a bonus

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear nickrowe3276,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru