The player from Germany deposited €50 using a bonus code and withdrew €1000, which was later cancelled and reduced to €375. He claims the casino's support states he can only withdraw the bonus amount five times, but he believes the terms and conditions indicate otherwise.
Lucky Circus Casino - Player faces withdrawal issues with casino.
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Current status
Waiting for player to reply
5d 12h 23m 45s
Lucky Circus Casino
Safety Index 6.8 Above averageCase summary
Discussion
Public
Public
2 days ago
Translation
Good day,
Yesterday I deposited €50 using the bonus code MANIC75, where the terms and conditions state that €5000 is the maximum payout.
I managed to get €1000 paid out, but it was cancelled and the amount was reduced from €1000 to €375.
Support says I can only withdraw the bonus amount 5 times.
However, the terms and conditions for this bonus state something different.
Therefore, I am asking for your support here.
Thank you.
Best regards
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please send me a link to the bonus you activated and played with?
- Is the bonus visible in your bonus history? If so, would you be able to attach a screenshot of that?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
