HomeComplaintsLucky Circus Casino - Player faces withdrawal issues with casino.

Lucky Circus Casino - Player faces withdrawal issues with casino.

Opened
Current status

Waiting for player to reply

5d 12h 23m 45s

Lucky Circus Casino
Safety Index 6.8 Above average

Case summary

The player from Germany deposited €50 using a bonus code and withdrew €1000, which was later cancelled and reduced to €375. He claims the casino's support states he can only withdraw the bonus amount five times, but he believes the terms and conditions indicate otherwise.

Public
Public
2 days ago
deTranslationgb

Good day,


Yesterday I deposited €50 using the bonus code MANIC75, where the terms and conditions state that €5000 is the maximum payout.


I managed to get €1000 paid out, but it was cancelled and the amount was reduced from €1000 to €375.


Support says I can only withdraw the bonus amount 5 times.


However, the terms and conditions for this bonus state something different.


Therefore, I am asking for your support here.


Thank you.


Best regards


[Redacted]




Edited by a Casino Guru admin
Automatic translation:
Public
Public
yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
yesterday

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please send me a link to the bonus you activated and played with?
  • Is the bonus visible in your bonus history? If so, would you be able to attach a screenshot of that?
  • Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


basti233 has 5d 12h 23m 45s to reply

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