Lucky Circus Casino - Player believes that their withdrawal has been delayed.

From Wednesday when my manager contacted to let me know about the deposit bonus it started I first put through a request for $1000 generally when she pushed it we have our money within 2 hours. 2 hours later I submitted my next request for 2800 making the total $3800. Our managers have even stated the longest time we have to wait as vip is 6 hours. I cannot get onto chat since Saturday and when I have. Issues I can’t get hold of my manager on the weekend so I emailed vip support with no answers which is what has happened since Wednesday. I then received a msg from my manager saying everything is down and I haven’t heard a word since. As a result the withdrawal I had there is gone as I played it all back after I had the mailed 9 times messages my manager so many and never once receiving a response up until now not a response either

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Dear Nicb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nicb,

Unfortunately, since the funds were lost during regular gameplay, there is no further action we can take in your case. Please understand that the player is solely responsible for managing their account, balance, and gameplay. While we acknowledge your frustration and agree that the situation could have turned out differently had the withdrawals been processed earlier, we are unable to ask the casino to refund winnings that were voluntarily lost during gameplay. We truly wish we could assist you further, but sadly, that’s not possible in this case.

Best regards,

Jean