Lucky Bunny Casino - Player’s account has been closed.

I just made an account at this casino on Sep 3rd. I have made several purchases. I was able to win a good amount today. I had won $2000 in my account. I made a redemption request in the amount of $500. I then received an email saying my redemption request was denied and that my account was closed do to having more than one account. This is an absolute lie. The company is trying to stop me from getting my funds that i won. I also have the transcripts from the live chat and emails they sent me. I also have my email showing i signed up on September 3rd. I checked my other email to make sure i didn't have another account and i am certain i only had one account. They have blocked access so i am not able to login in now. I unfortunately believe i have been scammed by this site.

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Dear Dzire1986,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions so that I can fully understand your situation.

• Is there any chance that someone from your household or someone using the same IP address as you has also created an account at this casino?
• Have you ever used a shared device to access your account at this casino?
• Has the casino provided you with any further details regarding the alleged duplicate account? The Word document you uploaded with your complaint could not be opened. Therefore, if there is any communication between you and the casino's customer support regarding this issue, please forward it to me directly at veronika.f@casino.guru.
• Have you submitted any identity documents to this casino for account verification before your account was blocked?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika