The player from the UK is experiencing difficulties withdrawing her winnings from the casino. We rejected the complaint because the player didn't reply to our questions and messages.
Withdrawals take a long time, in fact in my experience they don't happen at all. The withdrawal amount is not taken out of playable funds. When I tried to close my account 2 separate operators advised me to deposit more money as they were sure things would change. It took 3 attempts to close my account.
Dear Cheekylolz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I better understand the situation.
Could you please explain if there is any withdrawable balance still on your account? What was the reason given for the account closure?
Best regards,
Tomas
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