LuckNation Casino - Player's account remains open despite closure request.

Set up account with theses guys made one deposit didn’t like there site went on live chat told them I had gambling issues please close my account they said I have to email to do this sent two emails asking to close the acc over gamblings issirsbhsbebgot reply habe since deposited €300 after telling them them on live chat and email I have gambling issues and want the account closed plrsdebhrlpncsfino guru elevate them very high on your casino

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Dear Bowfinger22,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika