The player from Austria encountered difficulties receiving a €1000 withdrawal as the casino required an account number for the transfer to her credit card. She received RRN or ARN codes that her bank could not verify, leading to confusion about the funds' status. We asked her for account access details, verification status, bonus use, and communication with the casino, but she did not respond to our messages or reminders. As a result, we were unable to investigate further and the complaint was closed for now due to lack of cooperation.
Luckmore Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Luckmore Casino
Safety Index 3.4 Very lowCase summary
Discussion
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3 weeks ago
Translation
It's very difficult to get anything done here. They wanted to transfer the money to my credit card account. So I gave them my credit card number (as they said). The problem is, they need the account number! The money, of course, never arrived. They send me some RRN or ARN codes, and my bank has to verify them. My bank says they have nothing to do with them because the money can't even be on its way since there's no account number involved—it will be automatically returned. The bank says they can't do anything, and the casino says they can't do anything either; according to the bank, the money will be automatically returned. So who has an extra €1000 now? Provably not me. I urgently need help in this matter.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckmore Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in and share a screenshot of your payout request details?
- Is your player's account verified?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Franzi19601,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
