The player from Austria encounters difficulties receiving a €1000 withdrawal as the casino requires an account number for the transfer to her credit card. She receives RRN or ARN codes that her bank cannot verify, leading to confusion about the funds' status.
Luckmore Casino - Player’s withdrawal is delayed.
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6d 8h 35m 32s
Luckmore Casino
Safety Index 3.4 Very lowCase summary
Discussion
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Public
2 days ago
Translation
It's very difficult to get anything done here. They wanted to transfer the money to my credit card account. So I gave them my credit card number (as they said). The problem is, they need the account number! The money, of course, never arrived. They send me some RRN or ARN codes, and my bank has to verify them. My bank says they have nothing to do with them because the money can't even be on its way since there's no account number involved—it will be automatically returned. The bank says they can't do anything, and the casino says they can't do anything either; according to the bank, the money will be automatically returned. So who has an extra €1000 now? Provably not me. I urgently need help in this matter.
Automatic translation:
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15 hours ago
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15 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckmore Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in and share a screenshot of your payout request details?
- Is your player's account verified?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
