Luckmore Casino - Player's winnings have been confiscated.

After won from free spins that payed around 1800€, i wanted to make withdrawal. Thay canceled and said that it was technical error. Free spins and money were won fair. They even dont want to return my money that i deposited.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How did you receive the free spins you used to accumulate your winnings? Were they available on the casino website, did you receive them as part of a promotional email, or were they granted directly to your casino account?
• Could you please send me a screenshot of or a link to the free spins you activated and played with?
• Which games did you play with your free spins?
• Did you notice any irregularities while playing with your free spins, such as an unusually high number of winning spins or an unusual lack of losing spins?
• Could you please forward me all communication between you and the casino's customer support regarding any technical issues related to your gameplay? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika