The player from Austria reports that after multiple rejected Visa withdrawal requests and depositing via crypto, their account is unexpectedly blocked without communication from the casino. They express concern over the legitimacy of the casino.
Luckmore Casino - Player's account has been closed.
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Waiting for Casino Guru to reply
6d 16h 47m 6s
Luckmore Casino
Safety Index 7.6 Above averageCase summary
Discussion
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Public
yesterday
Translation
About a week ago, I registered at the casino. I used the link from Casino Guru. The link led to https://luckmore-goldenchain.xyz/. I registered there, and my account was successfully verified. I contacted support regarding verification and withdrawal requests (only Visa and crypto were possible). It was clearly a real person and not a chatbot on the other end. After the casino consistently rejected my Visa withdrawal requests, I successfully deposited crypto (Tron). Since only the last deposit method is valid for withdrawals according to the terms and conditions, I then initiated a withdrawal to Tron via the casino's withdrawal form. The deposit was made from a verified Trust Wallet account. Hours later, my account was blocked. There was absolutely no communication from the casino regarding this. My inquiry to support about what was going on went unanswered. Now I can guess why! I've now done some research: According to Google, the company Ferzo Holding Limitada, which is listed in the website's footer, doesn't even exist. When I click the link to the casino in question via Casinoguru today, I'm suddenly redirected to luckmoredestiny.xyz – the page remains black with the white text: loading…
That I was blocked is clear to me under these circumstances: This is all a huge scam!!! I had a big win during a slot game and was overjoyed. I thought I'd finally had some luck. Yeah, right! I was cheated out of my winnings. At the time of the ban, I had a balance of €60,000 in my casino account. I fell victim to a scam.
Automatic translation:
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9 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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9 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckmore Casino. From my perspective both links lead to the correct casino website.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
