HomeComplaintsLuckLeopard Casino - Player's withdrawal is delayed.

LuckLeopard Casino - Player's withdrawal is delayed.

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Current status

Waiting for Casino Guru to reply

6d 14h 57m 59s

LuckLeopard Casino
Safety Index 4.2 Low

Case summary

The player from the United Kingdom is experiencing delays with a withdrawal since Sunday despite completing the KYC process. He believes he has not breached any terms and conditions, yet the casino returned his deposit while leaving his account open for further gambling. He is now trying to withdraw his deposit amount of £110.

Written by Tomas
Complaint Specialist
Submitted: 27 Aug 2026
Public
Public
2 days ago

been waiting since Sunday for my withdrawal- done all the KYC etc and met with this today. Can’t believe it. Basically scamming me out the money. I asked live chat and email for any proof or evidence (there won’t be any) because I never done anything that they said I breached T and Cs. They even put my deposit money £110 back into my account and left it all open and free to gamble again. I’ve now tried to take that out so will let you know if I get that out in the next week. Please help if you can. I never used a VPN and I’ve never done anything they’ve said I’ve used all my own documents etc. thanks file

Public
Public
13 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
13 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckLeopard Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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9 hours ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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