LuckLeopard Casino - Player's withdrawal is delayed.

been waiting since Sunday for my withdrawal- done all the KYC etc and met with this today. Can’t believe it. Basically scamming me out the money. I asked live chat and email for any proof or evidence (there won’t be any) because I never done anything that they said I breached T and Cs. They even put my deposit money £110 back into my account and left it all open and free to gamble again. I’ve now tried to take that out so will let you know if I get that out in the next week. Please help if you can. I never used a VPN and I’ve never done anything they’ve said I’ve used all my own documents etc. thanks

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckLeopard Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi there I had been playing at this casino for a week. I had played at sister site wettson and withdrew once. So I assumed all was well. All the balance came from cash balance on sports bets. I did play casino after some wins but just slots and all cash balance. I was fully verified and waited days on my withdrawal like they wanted me to cancel and blow the money. Then they came back with that response which is fully false. I asked for evidence and was told decision is final . Absolute scammers

They put my money deposited back into my account ? Probably wanting me to gamble it away. But I withdrew it and they’ve apparently sent this withdrawal ? What’s changed ? If I’m a so called cheat or VPN or whatever rubbish they came up with. Why couldn’t they send my full £1000 withdrawal ? Such a scam.

Thank you for your reply, Spearsy1.

I’m sorry to say I don’t have good news. If your account was blocked after placing predominantly sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.