Luckiest Casino - Player’s funds are being withheld.

I made two separate deposits into my casino account. One deposit was made without claiming any bonus, while the second deposit was made specifically to claim a bonus. Later, I chose to deactivate the bonus, which was an option provided by the casino. As a result, I accepted the loss of the bonus, the free spins, and the deposit that was used to claim the bonus.

However, despite this, the casino has also restricted and withheld my remaining funds that were completely unrelated to the bonus. These funds were deposited separately without any bonus attached. Every time I submit a withdrawal request for these funds, it is cancelled without a valid explanation.

Since I already accepted the forfeiture of the bonus-related deposit and benefits after deactivating the bonus, there is no reasonable basis for withholding my separate, non-bonus funds. The casino's actions appear unfair and unjustified.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you make your first deposit without activating any bonus? Did you lose the entire deposit before making your second deposit with a bonus?
• Could you please send me a screenshot of the bonus you activated with your second deposit?
• How much of the wagering requirements had you completed when you decided to cancel the bonus?
• After activating the bonus, was your balance displayed as a separate real-money balance and bonus balance, or was the entire balance shown as one amount?
• Did you activate any free bonuses while playing with your second deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika