Love Casino - Player's withdrawal is delayed and refund denied.

I played at Love casino on March 27, had some luck and won over $600, i played for quite a while going up and down and decided to cash out at $480. Ever since its just sitting in withdrawl and says processing. They communicate but its bots, its says policy is 7-21 days for cash out , until its now gone over 21 days. The bots are programmed to say something different now. They refuse to escalate to a manager, they won't let me speak to finance. They also blatantly stole money from me, after a couple weeks I thought if I made another deposit , mabey it would help to speed things up. I checked and minimum bitcoin deposit is $25 dollars, so I went and sent a bitcoin deposit of $25 dollars. It was taking a long time to arrive and the status was pending, then I got an email saying they canceled the transaction on their end. So I waited to receive my money back, it didnt show up so I went to customer service and was assured I would receive the refund. It still didnt show up so went to chat again and was told I was sent a e mail in regards to the refund. The e mail says they wanted so much to return the bitcoin to me and what was left was below the minimum they send so I would be getting no refund. I went back to chat and was assured again I would get a full refund and got an e mail saying that. I didnt get the refund and everytime I went to chat about it , they said refer to the e mail I was sent and kicked me out of chat. I have everything to prove it was sent, they received it and told me they were keeping it. I have sent direct e mails to their only e mail available to complain about both situations and get no reply from that either.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cvill,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas