The player from the United Kingdom had been waiting for his withdrawal of 1000 pounds since October 11th, receiving repeated replies from live chat stating that it was being checked by the finance team. This delay had raised his concerns about potential fraud by the casino. The Complaints Team had noted a pattern of delayed withdrawals and a lack of cooperation from the casino, which had a history of adopting a No Reaction Policy towards complaints. As a result, the complaint had been closed as unresolved, and the casino's rating was affected due to its refusal to engage in mediation efforts. The player had been advised to avoid the casino in the future. However, the player later confirmed that the withdrawal had been successfully processed, leading to the resolution of the complaint.
Love Casino - Player’s withdrawal is delayed.
Case closed
Amount: £1,000
Love Casino
Safety Index:Very lowCase summary
Ive played on love casino for a while won 100 pounds and put in 100s on games then I won 1000 ive been waiting since the 11th of october its now 5th of November every time I chat on live chat I get the same response your withdrawal is being checked by our finance team you will get a email im now starting to think have I been robed by this casino.
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Dear Damion1985,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.
I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards
Petra
Thank-you for your time its realy sad because I feel like the site as taken money from me and don't like paying out winnings the site needs to get closed down before more people get fooled into the trap.
Dear Damion1985,
Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.
Regrettably, we have no other choice since it seems to be a common practice for Love Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Love Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
We have received an email from player confirming that the withdrawal has been successfully processed.
Dear Damion1985,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petra
Casino.Guru
