Love Casino - Player's account closure request is being ignored.

I have been trying to get my account closed for months but no one reply’s to my emails they just ad £20/£30 into my account. You never win anything apart from tiny bits. You can’t withdraw anything below £100. I email them everyday to get my account closed with no avail. It’s a disgrace, they are 100% scam artists

Dear Melanie1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

Dear Melanie1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have expressed to them numerous times with a total of 21 separate emails sent to them that I need my account closed due to the fact I have a gambling problem and they can see how much money I am putting in there. They never reply and just put £20 in my account to carry on gambling

Thank you for your reply, Melanie1989. Could you please forward all your self-exclusion requests to me? My email address is kristina.s@casino.guru. Alternatively, you can post it here. 

Dear Melanie1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Melanie1989.

Melanie1989, could you please forward all your self-exclusion requests to kristina.s@casino.guru?

I have forwarded the attachments to the email

Thank you for your email.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Love Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Love Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.