LottoPark Casino - Player's withdrawal is delayed.

Hello.

I won €1700 at the casino lottopark.com. I requested a withdrawal on 13.8.2026. Since then I have sent several emails through their support. No one has replied to me and nothing has been credited to my account. They also requested verification for KYC and so far I have not received anything, whether it is verified or not.

I want to ask you if you can help me with this.

Thank you. Milan

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lottopark

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• What is the status of your payout request according to the records found in your player's account?
• Did you achieve your current balance with the help of a bonus?
• When did the casino request the submission of documents from you, and when did you submit these documents?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Minusko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru