The player from Indonesia, a DIAMOND VIP member at Longfu88, did not receive the 8% cashback bonus for significant losses she had incurred. Despite reporting the issue through LIVE CHAT, she received no response from the VIP MANAGER and felt ignored. We requested clarification and evidence from her to investigate the claim but did not receive any response. Due to the lack of communication from the player, the complaint was closed at that time. The player retained the option to reopen the complaint if she chose to resume communication.
Longfu88 Casino - Player’s cashback request is delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,879,160 Rp
Longfu88 Casino
Safety Index 7.3 Above averageCase summary
Discussion
Public
Public
1 month ago
I have been a member of the Longfu88 site for a long time, as evidenced by my current VIP status, DIAMOND VIP, which is the highest VIP. However, it is very unfortunate because I did not receive the 8% cashback bonus on June 22, 2026, for the total losses I experienced from June 15, 2026 to June 21, 2026, with a total loss of Rp 23,497,000. When I made a report via LIVE CHAT, they always asked me to contact the VIP MANAGER, but unfortunately I did not get a response from the VIP MANAGER and also seemed to be ignored. Therefore, I would like to ask for justice regarding my case.
Public
Public
4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify whether you manually activated the bonus or if it was granted automatically?
- Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
- Could you kindly send me a link to the bonus you are referring to?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Public
Public
3 weeks ago
Dear Player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
