LoneStar Casino - Player’s withdrawal is delayed due to verification issue.

Lonestar is want me to verify a card I haven't seen before, I have verified the card I used to purchase coin package and card I'm redeeming to.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify whether you recognize the card that the casino wants you to verify? Have you ever tried to use this card for depositing or redeeming your winnings?
• Has the casino explained why this card appears to be connected to your account? Please forward me the complete communication between you and the casino regarding this issue, including any relevant emails, chat transcripts, or screenshots, to veronika.f@casino.guru.
• What other documents have you already submitted to the casino for verification? Have these documents already been reviewed and approved by the casino, or are you still waiting for their response regarding any of them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika