Lolo Casino - Player’s winnings have been confiscated.

I deposited €50 and received a €25 Free Bet.

According to the casino’s Free Bet rule 1.5, the maximum amount that can be won via the Free Bet is €100 or three times the value of the Free Bet (€75), whichever comes first.

However, these winnings were credited directly to my real balance. After this, I continued playing slot games normally and my balance increased to approximately €1700 before I lost part of it. I attempted to withdraw €800

The casino cancelled my withdrawal and confiscated all winnings citing a general terms clause.

The Free Bet rule only limits the winnings from the Free Bet itself. It does not state that subsequent winnings generated from the real balance are subject to the same limitation.

Therefore, confiscating all subsequent winnings appears inconsistent with the casino’s published rules.

I kindly request a review of this case and reinstatement of the legitimate winnings generated from my real balance.

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Dear Anatude06,

Thank you for submitting your complaint. I’m sorry to hear about your experience with Welle Casino and appreciate you bringing this to our attention.

May I ask a few questions to better understand what happened?

• Were you informed at any point that the bonus terms and conditions remain in effect even after you have completed the wagering requirements?
• Do I understand correctly that your casino balance was shown as separate 'real money' and 'bonus' balances?
• Could you please clarify how much money you had in your casino account after you completed the bonus wagering requirements?

We hope to resolve this issue as quickly as possible. Thank you in advance for your reply.

Best regards,

Kristina