Loke Casino - Player’s withdrawal has been delayed.

This casino is worthless and impossible to contact. I deposited 500 SEK for free spins, met the wagering requirements, but I am not allowed to make a withdrawal. Avoid this casino as it is a scam and needs to be shut down!

Dear wikbergg47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please provide more information regarding the issue? Are you unable to request a withdrawal at all? Or has your withdrawal request been pending for too long?
• Have you made any successful withdrawals before? 
• Was your account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello!

I can't request a withdrawal at all because they don't want to verify my account, I have submitted all the necessary information but they don't want to review it, taken 2/3 days now and nothing further has happened..

They ask for proof of income, which I have sent in a pdf file on my latest tax return, but they don't want to give me an answer how it goes, it's the first time I put in on the page, but now that I won, they don't want to give me an answer.

Thank you for your reply, wikbergg47. Have you provided all the required documents as soon as possible and in the correct format?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear wikbergg47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.