The player from Greece requested a higher withdrawal limit on 19.04 to help manage their gambling addiction but was blocked by the casino instead. They have not received any concrete information after multiple inquiries, suspecting that the responses are automated.
Lizaro Casino - Player's withdrawal request leads to account blocking.
Opened
Current status
Waiting for player to reply
6d 22h 4m 21s
Lizaro Casino
Safety Index 2.3 Very lowCase summary
Discussion
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Public
23 hours ago
Translation
At 19.04 I requested a higher withdrawal limit to withdraw the amount from my account. In my arguments I mentioned to them that I am trying to stop my addiction to gambling and that is why I want a higher withdrawal limit. Their action is to block me, telling me that they will contact me to settle the balance of my account. From then on I did not have any information about the company the many times I have returned.
I believe that any responses I have received are standardized and automated.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Paok444, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Lizaro Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise on the timeline of the events? When did you mention your gambling issues to the casino and when did the casino proceed with the closure of your account?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
