Lizaro Casino - Player's withdrawal request is delayed.

I initially submitted a withdrawal request on 04/02/2026. Took them 2 weeks so ask me for KYC. Done all that and it’s now verified. They’re now making excuses up delaying payment me.

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Dear Jj96,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi,

• no successful withdrawals
• Attached current status
• this is all winnings no bonus. I’ve never accepted a bonus.