The player from the United Kingdom has won £270 and is experiencing delays in withdrawing her winnings, having waited nearly two weeks for a resolution. Despite multiple inquiries, she receives the same generic response, leading to frustration.
Lizaro Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 23h 33m 38s
Lizaro Casino
Safety Index 2.0 Very lowCase summary
Discussion
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Public
2 days ago
I have won £270 not using any bonuses. I have been waiting nearly 2 weeks I keep getting told they are dealing with it and be patient. Everything i ask I get same reply keep you hanging in the web chat for 30 minutes at a time and just to be patient.
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yesterday
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yesterday
Dear Beth2404,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested the withdrawal?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC (Know Your Customer) verification?
- Please post a screenshot of your pending withdrawal.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
