Lizaro Casino - Player’s withdrawal is delayed.

I have won £270 not using any bonuses. I have been waiting nearly 2 weeks I keep getting told they are dealing with it and be patient. Everything i ask I get same reply keep you hanging in the web chat for 30 minutes at a time and just to be patient.

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Dear Beth2404,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Please post a screenshot of your pending withdrawal.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I have had withdrawals before.when I go on website chat it's be patient we are dealing with it.and this is 2 separate withdrawals. Thank you for getting back to me .

Hi they have no put £180 back to my balance saying my bank declined the payment.

Dear WillemV,

Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lizaro Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

We strictly recommend staying away from Lizaro Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

Best Regards,

Lala