Lizaro Casino - Player's withdrawal is delayed.

​I am filing a formal complaint against Lizaro Casino regarding two fully verified withdrawal requests made on June 22nd and June 26th, totaling €900. Both requests remain stuck on 'pending' way past the casino's stated processing times.

​Despite my account being in perfect standing and fully verified, customer support has repeatedly broken promises regarding the completion date. Today, a support agent named Manny explicitly admitted in writing that this delay is a systemic issue affecting 'all players with pending withdrawals'. Shortly after, the agent admitted they have absolutely no power to process payments and only send automated delay updates. To make matters worse, the agent even called me by the wrong name ("Luke"), proving they are just copy-pasting generic scripts to stalled players.

​I have attached screenshots of the entire conversation, including their admission of systemic payment failures, the chat transcripts, and proof of my pending withdrawals. I demand that Lizaro Casino releases my €900 immediately

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Dear Rompow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rompow,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean