Lizaro Casino - Player's withdrawal is delayed.

Vincita di 5500€ alla book of ra magic.

prelievo massimo 500€ a transazione.

tre transazioni in elaborazione dal 2.5.2026. Saldo 4000€

chat ed e-mail gestite da bot che rispondono reimpostato.

help me.

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Dear Asr1927,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Gentile Attila,

grazie per la Tua preziosa assistenza.

Confermo di aver già effettuato un prelievo di 400€ circa un mese fa, che è stato elaborato e pagato correttamente entro tre giorni lavorativi.

Confermo inoltre che non ci sono procedure KYC aperte e che l’account risulta già completamente verificato.

Infine, le vincite non sono state accumulate tramite alcun bonus attivo.

Resto a disposizione per qualsiasi ulteriore informazione, anche se ho già intuito che il problema difficilmente possa essere risolto al più presto in quanto il casinò non risponde e non garantisce alcuna tutela, ho visto già casi analoghi al mio non risolti.

Cordiali saluti

Thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you for your patience and cooperation

Best regards,

Attila

Apprezzo il lavoro che fate.

A) nel mio primo e unico prelievo effettuato (precedenti a questi in sospeso) sono passati tre giorni lavorativi dalla richiesta all’accredito.

B) ho utilizzato revolut per il primo da 500 e per gli altri due sempre revolut ma tramite il sistema mastercard. Ho sempre depositato con revolut e anche il prelievo è stato accreditato su revolut (però tramite iban)

C) i prelievi sono in elaborazione/pending dal 2.5.2026 (sono passati 24 giorni) mai successo in tantissimi casinò che ho utilizzato.

grazie mille, svolgete un lavoro eccezionale.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Asr1927,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Lizaro Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Buonasera Lucia,

ti informo che proprio oggi sono arrivati i primi tre prelievi da 500€ dopo oltre un mese. Ora ho ancora da ritirare 4.000€ speriamo in tempi più rapidi ma dubito.

non so se è da considerare chiuso il caso.

mi affido a te.

grazie mille

svolgete un lavoro eccezionale

Dear Asr1927,

Thank you for your update. Please keep me informed about the status of the withdrawals. If they are processed regularly, we will consider closing the complaint as resolved.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Asr1927,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Lucia S