The player from Italy requested a withdrawal of €5,500 from Book of Ra Magic two weeks ago but is facing delays, with three transactions of €500 each still in progress. He experiences unhelpful automated responses from customer support.
Lizaro Casino - Player's withdrawal is delayed.
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Current status
Waiting for player to reply
6d 22h 55m 29s
Lizaro Casino
Safety Index:Very lowCase summary
Discussion
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11 hours ago
Translation
€5,500 win at Book of Ra Magic.
Maximum withdrawal €500 per transaction.
Three transactions in progress since May 2, 2026. Balance €4,000
chats and emails handled by bots that respond reset.
help me.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Asr1927,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
