The player from the United Kingdom had requested a withdrawal two weeks prior on March 15th and was still waiting for the funds. He had contacted the casino multiple times but continued to receive vague responses regarding the status of his withdrawal. The player had previously withdrawn £2,500 successfully in multiple transactions and had been a VIP allowed to withdraw £800 daily, but his VIP status was removed due to inactivity during the withdrawal process. His account had been fully verified, and no bonus funds were involved. The complaint was marked as resolved after the issue was addressed with the casino and confirmed by the player.
Lizaro Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: £500
Lizaro Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 weeks ago
Been waiting since 15th march for my withdrawal iv reached out and been told numerous times it’s being looked into !!! I don’t know where to turn could you help ? 
Public
Public
2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 weeks ago
Dear TinoTool,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 weeks ago
Hi kristina
thank you for your time
yes i won about 3k and successfully withdrew the first 2.5k in 4 transactions, the 500 was the final one which was queued , i was a vip which meant I could withdraw £800 a day but during the withdrawal process I was told my vio status had been removed because of inactivity! Yer I was only a vip for maybe a week which I was active ! My account if fully verified and I never use free games or free bonus money
many thanks again for you time
Public
Public
2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear TinoTool,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
