The player from the United Kingdom had been attempting to withdraw funds from Lizaro Casino for 18 days without success. He had exhausted all withdrawal methods, including Visa, Skrill, and bank transfer, and had provided manual bank details, but had received no resolution or clear explanation from support. He requested an immediate manual transfer of his full balance, approximately 750 CAD. We closed the complaint due to the player's lack of response to our inquiries and reminders, making further investigation or resolution impossible at that time. The player could reopen the complaint in the future if he chose to resume communication.
Lizaro Casino - Player's withdrawal is blocked for over 2 weeks.
Closed
Our verdict
Player stopped responding
Amount: C$750
Lizaro Casino
Safety Index:Very lowCase summary
Discussion
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2 months ago
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2 months ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that the withdrawal appears processed from the casino's side?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 months ago
Hi I have e never had a successful withdrawal
And the payment is still in their account
I have e tried mutliple ways to withdraw and they keep declining.
Ive jumped through every hoop they have placed out therr and no luck
I raised a complaint and now they ignore me
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2 months ago
Dear Player,
Thank you for your reply. Could you please attach a screenshot of your pending withdrawal?
Thank you in advance for your cooperation.
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2 months ago
Dear Obnoxiouswaf,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
